Website Requirements for Hotels & B&Bs
Booking systems handle payment data. Google Maps shows your location. Guest WiFi might track visitors. Hotel websites face unique legal challenges.
Common issues for hotels & b&bs
Booking systems handle payment data
Direct bookings process credit card data. You need PCI certification and clear privacy information about payment processing.
Google Maps and booking widgets
Location maps and OTA booking widgets both load third-party tracking scripts that need cookie consent.
Property photos may be copyrighted
Professional room and property photos taken by hired photographers may have copyright restrictions on web use.
Withdrawal rights for direct bookings
EU consumer law gives customers a 14-day withdrawal right for online bookings, with specific exceptions for accommodation.
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Key issues
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Areas checked
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Guides
Real-world enforcement
Booking.com was fined €475,000 by the Dutch AP in 2021 for failing to report a data breach within 72 hours — over 4,000 customers had their personal data exposed. For smaller hotels, the most common enforcement action involves cookie consent violations: the AP has issued warnings to hospitality businesses whose websites set tracking cookies from booking widgets before visitors gave consent.
Official resources
Areas that apply
Guides for hotels & b&bs
GDPR Compliance Checklist for Your Website (2026)
A practical GDPR checklist for small business websites. Check cookies, privacy policy, consent forms, and tracking scripts.
Do I Need a Cookie Banner? A Simple Decision Guide
Not sure if your website needs a cookie banner? This simple guide helps you decide based on what your website actually does.
Website Security Checklist: 10 Things to Check Today
A practical security checklist for small business websites. 10 things you can check and fix today without technical expertise.
KVK Number on Your Website: Is It Required?
Dutch businesses must display their KVK number on their website. Here is where to put it and what else is required.
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