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Website Requirements for Hotels & B&Bs

Booking systems handle payment data. Google Maps shows your location. Guest WiFi might track visitors. Hotel websites face unique legal challenges.

Veelvoorkomende problemen voor hotels & b&b's

Booking systems handle payment data

Direct bookings process credit card data. You need PCI certification and clear privacy information about payment processing.

Google Maps and booking widgets

Location maps and OTA booking widgets both load third-party tracking scripts that need cookie consent.

Property photos may be copyrighted

Professional room and property photos taken by hired photographers may have copyright restrictions on web use.

Withdrawal rights for direct bookings

EU consumer law gives customers a 14-day withdrawal right for online bookings, with specific exceptions for accommodation.

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Belangrijke aandachtspunten

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Gecheckte gebieden

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Handleidingen

Handhaving in de praktijk

Booking.com was fined €475,000 by the Dutch AP in 2021 for failing to report a data breach within 72 hours — over 4,000 customers had their personal data exposed. For smaller hotels, the most common enforcement action involves cookie consent violations: the AP has issued warnings to hospitality businesses whose websites set tracking cookies from booking widgets before visitors gave consent.

Officiële bronnen

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